Please click here to read the latest guidelines when visiting us.

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Keeping You Safe

Book with confidence

Keeping You Safe

Book with confidence

**Following the latest guidance from the UK Government, guests will be asked to wear face coverings whilst in public areas of the hotel, except for when dining until further notice. Due to covid-19 and the safety of our staff and customers, we will be operating a cashless environment and we are only able to accept card payments throughout the hotel from 14th September 2020.**

10/09/20 – Following the Government announcement on Wednesday 9th September, we will be contacting all those who have booked private dining with us – please bear with us as we go through bookings starting from 14th September, thank you for your understanding and patience.

Keeping you safe

Here at Coombe, our guests are our priority and our staff have been trained to minimise contact to ensure you have a safe stay with self check in kiosks and a cash free environment. Our food will be carefully prepared with our trained chefs, grab and go options will be available and single use condiments. Thorough cleaning and sanitising throughout the hotel is scheduled on a regular basis with particular focus on high footfall and guest touch point areas. Our restaurant and meeting room layouts have been recalculated to reflect social distancing with safety stations with disposable items and information on protocols. Although we are adopting new measures adhering to Government guidelines, we are still committed to providing the highest level of service to ensure an enjoyable visit to Coombe Abbey.

Video courtesy of BRS Films

Reception Coombe

– Low contact with staff and other guests

– Room layouts to be amended to correspond with social distancing

– Thermal thermometers to check temperatures of staff and guests

– Reduced occupancy within the hotel

– Extra cleanliness & sanitising of all areas of the hotel

– Safely and carefully preparing food

– Safety stations with cleaning kits and disposable items

– One way systems in place

– Information outlining all protocols

  • Hotel
    Coombe Abbey Drone View

    Hotel

    • All areas of the hotel will have social distancing measures in place
    • Protective screens and sanitiser units implemented
    • Increased frequency of cleaning
    • Safety stations will be located around high footfall areas with disposable items and cleaning equipment for your use
    • One way systems in place where possible and the usage of floor markers for guidance
    • Clear signage in place
  • Staff & Guests
    Have your say on Coombe Abbey

    Staff & Guests

    • A new app has been launched to allow guests to check in and check out via your smartphone. This will also act as your keycard and room service can be ordered via the app to minimise contact with staff
    • Our team have been trained in Covid-19 and PPE is available to our staff
  • Check In & Check Out
    Reception Coombe

    Check In & Check Out

    • You can check in and out via our new app. You can request an early check in or late check out via the app at an additional fee (subject to availability)
    • Self check in kiosks are available within the reception area
    • Protective screens are in place at reception
    • Cashless payments encouraged
  • Garden Room Restaurant
    food experiences at coombe abbey

    Garden Room Restaurant

    • The restaurant layout has been reconfigured to allow social distancing
    • Please note breakfast will be served in The Garden Room Restaurant, Cloisters or The Marquee, subject to occupancy levels to ensure social distancing between staff & guests
    • Revised catering preparation and service procedures
    • Tables will need to be pre-booked
    • Breakfast “Grab & Go” options will be available to guests
    • Afternoon tea will be served either in The Garden Room Restaurant, The Marquee or on the West Terrace. A takeaway option is also available for collection or delivery within 10 miles
  • Meetings & Events
    Cloisters Meeting room set-up

    Meetings & Events

    • Our meetings room layouts have been recalculated to allow social distancing measures
    • Single use items will be available upon request
    • Grab & Go food options will be available
    • Clear signage for delegates
    • Deep cleaning of all meeting rooms and AV equipment between clients
    • Bespoke proposals for your event with information on all protocols
  • Public Events
    2020 Events Banquet, Murder

    Public Events

    • Reduced numbers in place for each event to allow for social distancing per group
    • Following Government guidelines and advice, from Monday 14th September, tickets to our public events must only be booked for your social bubble with no more than 6 guests until further notice. Room layouts and tables will reflect social distancing and we kindly ask that you remain with your social bubble for the safety of our staff and other guests.
  • Hotel Bedchambers
    Lady Craven room Coombe Abbey

    Hotel Bedchambers

    • A safety sticker on each bedchamber will be placed on door frames to ensure no one else has been in your room since housekeeping
    • All non-essential items will be removed from rooms and will be available upon request
    • Rooms will only be serviced after a two night stay if requested – please let our reception team know if you would like this option
  • Go Ape
Covid 19 certificate

We are pleased to announce that we have carried out a Covid-19 risk assessment and have demonstrated we are adhering to Government and public health guidelines.

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