To undertake the day to day maintenance in the hotel in line with current legislation and to

report to and closely liase with the General Manager on all aspects of maintenance in the hotel. To manage the department costs effectively and achieve budgeted targets.

• To be fully conversant with all current legislation affecting maintenance within the hotel.
• To be fully aware of the current fire procedures within the hotel and to maintain the hotel fire book.
• To maintain a close liaison with all departments on aspects of maintenance.
• To handle any emergencies that may arise within the department.
• To report directly to the Operations Director on aspects of maintenance outside the field of his experience and maintenance which will involve substantial expenditure.
• To maintain a good stock of working replacements within the department.

• To carry out redecoration within the hotel.
• To report any major defects in the hotel to the Operations Director
• To maintain the plumbing system, the boilers, the water softener good working order.
• To maintain the workshop in a clean and tidy state in case any tools or equipment are needed in their absence.
• To undertake furniture repairs within the hotel.
• To utilise the staff in the department to the maximum.This is a full-time position working 40 hours per week a flexible approach with the ability to multi task is essential.

Please send your CV to charlotte.birch@coombeabbey.com

We are looking for a Conference and Banqueting Manager to join our team to organise and monitor the quality of customer events whilst overseeing the whole department.  They will be responsible for supervising the quality of services offered to customers, in terms of both production and delivery.  It is essential that candidates demonstrate leadership skills, with strong emphasis on reactivity to ensure the team evolves continually providing excellent service at all times.  Attention to detail, strong organisational skills and thoroughness are all required.

Candidates must have experience in a similar role in a hotel of similar quality.

The successful individual must have the ability to make a big difference to a special day, be it a wedding, conference or special event it has to be right first time.  Candidates need to demonstrate a can-do attitude, providing real attention to detail and a desire and determination to make a difference.  The team have to go out of their way to make every event, of every size, truly memorable.

This is a temporary role until March 2022.

Please send your CV to charlotte.birch@coombeabbey.com

To ensure assist with the smooth running of all operations during the night, to provide assistance to all hotel guests in a friendly and efficient manner. To provide a quality experience for guests that will exceed their expectations. To assist in setting conference rooms and to see to guest’s needs. To maintain public and back of house areas to standards of cleanliness.  Account for daily activity by organising and verifying information; identifying and correcting discrepancies.  The Night Auditor is also responsible for posting Accounts.

This is a full-time position, working five nights out of seven and will include weekends.

Please send your CV to charlotte.birch@coombeabbey.com

As a Late Room Attendant, you will be responsible for maintaining the highest possible standard of cleanliness and good order and ensure that guest supplies are replenished.  You will also keep the service area, cupboards and guest corridors tidy and clean.  As we offer a turndown service you will be responsible for ensuring our guests receive all requests in a timely manner.  Furthermore, you will report defect in the rooms and hand any lost to the Housekeeper.   

Please send your CV to charlotte.birch@coombeabbey.com

You will be responsible for maintaining the highest possible standard of cleanliness and good order in all public areas of the hotel.  You will report any defects to the Housekeeper.  You will also assist in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department.

Please send your CV to charlotte.birch@coombeabbey.com

We are looking for Housekeeping Staff and a Supervisor who will be responsible for cleaning properties under our care in the City Centre.

The role will entail cleaning all properties to the specific standards that we have laid out, ensuring that all guests have a memorable stay.  It is essential that any issues are highlighted to the Supervisor who can then escalate any concerns to the team above.

The successful candidate will assist with training of new staff, ensuring that all standards are met.  Handling lost property in line with Company procedures.  They must make sure that cleaning agents are used in accordance with the COSH guidelines.

It is essential that all security procedures are always followed.

Ideal candidates need the ability to work on their own in a fast-paced environment.

Please send your CV to charlotte.birch@coombeabbey.com

The successful individual will work towards the smooth and efficient management of the reservations team. Ensuring that all administration procedures and enquiries are kept up to date and are dealt with efficiently and effectively

They will be responsible for:

• Being fully aware of product pricing and content
• Be aware of seasonal promotions and target volumes
• Having a requirement to be aware of competitor pricing
• It is necessary for all booking and enquiries to be inputted accurately to ensure specific targets are reached
• Reservations procedures must be adhered to at all times, with all daily, weekly, and monthly checklists consistently completed
• Managing the reservation team on a day to day basis providing a flexible approach to working hours and assistance provided to the team

This is a full-time position, working shifts in accordance with business requirements.  The successful candidate will be organised and accurate with excellent attention to detail and ideally have carried out work in a similar role.

Please send your CV to charlotte.birch@coombeabbey.com

• All functions to be serviced to the highest standard
• To promptly welcome all customers on arrival to any function in order to ensure they feel comfortable and relaxed and to ensure their expectations are met. Also be available to meet organisers prior to the event.
• To ensure that all equipment is in place in accordance with the Function Sheet to ensure the smooth running of all events.
• To have full knowledge of the Function Sheets for each event taking place.
• To provide VisualOne support, i.e. upload new employees on to the system and provide training on the system when required.
• To be proactive and look for potential issues and react accordingly.
• Report back to the Events Manager, and delegate to the Events Staff when necessary.
• To delegate effectively to staff in order to obtain maximum productivity and quality of service.
• To conduct a review of the Function with the event organiser, following the event. Obtaining written feedback on the comment cards from the guests. Reporting back to the Events Manager, and other departments concerned i.e. Kitchen, DM, GM etc.
• Communicate effectively with other departments to ensure the smooth running of the event.
• To attend final details meetings with conference clients.
• Respond to guests’ requests quickly and effectively, in order to meet and exceed the guests’ expectations.
• Maintenance of all rooms to be monitored and issues to be noted to the correct department
• Liaise with the Bars Manager to aide the smooth running of the event
• To maintain a clean environment at all times in all rooms and back of house areas
• To make sure all function tables are correctly dressed within keeping of Coombe Abbey
• Be aware of the functions for the following week and arrange rooms when possible for the next function on a nightly basis
• To maintain knowledge of large conferences and VIP guests.
• To be available for training and communication meetings, for which advance notice will normally be given.
• To be vigilant at all times to ensure the safety and security of the Hotel, guests, other employees and self

Accounting:

• When hosting a function to fill in the accounting details correctly on the summary sheet so reception can bill the account accordingly
• If any queries are given back by accounts these are to be checked and returned to the accounts office

Sales Management:

• Any opportunities to ‘up-sell’ a product should be followed through
• Show rounds of the hotel facilities are undertaken if required

Planning and Organisation:

• When possible to be aware of the need to send staff off duty to reduce staff costs
• To advocate communication and teamwork within the events department.
• To Monitor the staffing level and make any adjustment necessary for increase or decrease business levels, always ensuring the correct manpower for meeting the current business needs and preparing / setting up the next two days events.
• To monitor function rooms, ensuring that the specific details / requirements are correct to the latest Function Sheet
• To execute anticipative service when it can be implemented, for the customers benefit.
• To assist the Events Management team and double check all events staff performance to ensure all expectations are executed
• Man Power Efficiency System to be collated and presented in a timely manner weekly, and updated as and when required
• To ensure levels of cutlery, crockery, glassware and light equipment meet the requirements for the level of business and that they are of the correct standard and secured and maintained accordingly. Communicate any need for equipment to the Events Manager, endeavouring to give enough time to gain the required equipment.
• To liase closely with the Sales Office confirming all specific arrangements in detail for the efficient running of each event.
• To monitor the feedback and comments from Conference, Banqueting and Events organisers and to act on them accordingly by holding pre-briefing and de-briefing meetings.
• To monitor and communicate any potential changes via the Function Sheets, Verbal or Events Email system to all Events management and staff alike, taking necessary action to ensure requirements are fulfilled.
• To gain feedback from all customers and follow through on any tasks requested, keeping the customer informed of the progression or completion of tasks.
• To meet and greet conference organisers and be a contact point for the organiser, handover with the late supervisor and introduce them to the client.
• To be fully responsible to meet the needs of the client.
• Be proactive in order to ensure we receive repeat business from the client.
• Control of Food and Beverage buffets.

Staff Development:

• To assist the Events Manager in a 6 monthly training plan to be prepared and executed to maintain operational standards for all function staff
• To assist in leading and motivating the team allowing for an environment of good communication and working practices
• To assist in arranging a meeting to be held once every 3 months for all staff to update on positive/negative issues with a view to link the team together
• To assist with the Events Manager and H.R. to induct and train staff for the department in order to ensure we have a highly motivated and efficient team operating to the required standards.
• To manage all departmental staff to ensure they are trained in all security procedures for the department
• To provide staff training and “on-the-job training” to ensure that person / people have the knowledge to perform there required task(s) to the highest level.
• To provide clear and concise communication for all staff to execute their jobs over a specific period of time, taking into consideration operation difficulties, expertise and support. Reviewing these tasks and following through with more communication for the next tasks.
• To provide written documentation of all training sessions, including “on-the-job training”

Requirements:

• All personnel to abide by the standard of uniform presentation and dress code stipulated by the company
• To ensure the working environment is hazard free and that working practises are in line with health and safety policy

Please send your CV to charlotte.birch@coombeabbey.com

Please send your CV to ron.terry@coombeabbey.com

To assist the maintenance manager in day to day tasks

Please send your CV and covering letter to ron.terry@coombeabbey.com

Responsibilities:

• To maintain high standards of fire, hygiene and safety as set down by Head Chef and the company, local and legal requirements.

• To maintain all training standards and development of sectional Commis Chefs in conjunction with the Head Chef.
• Ensure all equipment failure and hazards on allocated sections are reported immediately to the Senior chef in charge.
• Ensure a strict control of all food wastage at all times.
• Ensure a good stock rotation of all food.
• To ensure a high standard of food production and presentation at all times as per standards of performance manual and recipes.
• To ensure all section and each member of staff supervised by yourself is of maximum cleanliness in all working methods and personal appearance.
• To help ensure a low level of wastage and correct stock rotation.
• To help compile staff rotas according to business levels in according with the Head Chef and Senior Sous Chef.
• To cook on all sections as per work rota and also help in other kitchen areas on site when necessary.
• To help compile menus when necessary making sure that correct cost factors are considered and standards reached.
• To attend training courses as required and train personnel as needed.
• To make suggestions towards increasing standings of service, profitability, customer and staff satisfaction or anything that might be relevant.
• To help the checking of cleaning schedules in liaison with the Head Porter.
• To fulfil any reasonable tasks requested by other managers
• Where possible to think of ways in which to improve the quality

Requirements:

• Intermediate Food hygiene
• Excellent organisation and leadership skills

Please send your CV to abi.picken@coombeabbey.com

• To clean bedrooms, bathrooms to standards laid down.

• To use materials as directed by housekeeper in an economical way.
• To report maintenance faults to the Housekeeper on duty.

• To report breakage’s and property losses to heads of department.

• To report any complaints to heads of department.

• To be courteous and friendly to staff and customers at all times.

• To have a thorough knowledge of hotel and local amenities.

• To ensure equipment in rooms is in proper working order, not causing any inconvenience to guests.

• To assist with training of work experience persons and other trainees.

• To handle lost property inline with the company procedure

• To practice the correct use and care of all items of equipment such as vacuum cleaner’s etc.

• To ensure the correct use of cleaning agents are used inline with the COSH guidelines

• To observe all security procedures as laid down by the hotel.

• To assist housekeeper with cleaning of public areas.
• To assist housekeeper with laundry control.
• To keep housekeeper informed of proposed holiday dates.
• To carry out any reasonable request.

Requirements:

• To be fully conversant with all electrical and other aids in the department.
• To be fully conversant with and able to act upon fire procedures

• To have a full working knowledge of and be able to act upon instructions to uphold the regulations as laid down in the health and safety at work at 1974.
• To maintain a high standard of personal hygiene and appearance.

Please send your CV to charlotte.birch@coombeabbey.com

Following the re-opening of the hotel, we are looking for new additions to join our talented team.

Please send your CV to abi.picken@coombeabbey.com

• To assist Bar Supervisor in the smooth running of the bar, by serving within bar and reception area’s
• To provide an outstanding service to the guests, conveying a warm welcome and a friendly atmosphere coupled with professional and efficient service

• To ensure all equipment required for service are in good working order

• Report any maintenance or equipment fault to Supervisor or Manager

• To be fully conversant with all aspects of the menu’s running, including ingredients and presentation
• To be fully conversant with manual order taking system
• To carry out table service to bar, restaurant and reception guests
• To inform Supervisor or Management of any difficulties experienced with guests or colleagues
• To handle all glassware and crockery items in a manner to reduce the risk of damage. Checking each item for cleanliness before use
• To work in any other bar outlet, as may be requested from time to time
• To carry out any other reasonable requests as made by Supervisor or Manager

Requirements:

• To be ready for work in correct uniform at the times shown on rota

• To maintain a high standard of personal hygiene and appearance, ensuring that the standard of grooming and uniform is as stated in Induction Manual
• To be aware of the Hotels’ licensing regulations and in accordance with them
• To be aware of and comply with Company Health and Safety and Fire Procedure policies

Please send your CV to abi.picken@coombeabbey.com