20/07/21 – Please click here to read our statement regarding temporary closure of the Garden Room Restaurant

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Keeping You Safe

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Keeping You Safe

Book with confidence

Keeping you safe

Here at Coombe, our guests are our priority and our staff have been trained to minimise contact to ensure you have a safe stay with self check in kiosks and a cash free environment. Our food will also be carefully prepared with our trained chefs. Thorough cleaning and sanitising throughout the hotel is scheduled on a regular basis with particular focus on high footfall and guest touch point areas. Although we are adopting new measures adhering to Government guidelines, we are still committed to providing the highest level of service to ensure an enjoyable visit to Coombe Abbey.

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Reception Coombe

– Low contact with staff and other guests

– Cashless environment

– Face masks must be worn throughout the hotel unless when dining

– Extra cleanliness & sanitising of all areas of the hotel

– Safely and carefully preparing food

– Safety stations with cleaning kits and disposable items

– One way systems in place

– Information outlining all protocols

  • Hotel
    Coombe Abbey Drone View

    Hotel

    • Protective screens and sanitiser units implemented
    • Increased frequency of cleaning
    • Safety stations will be located around high footfall areas with disposable items and cleaning equipment for your use
    • One way systems in place where possible and the usage of floor markers for guidance
    • Clear signage in place
  • Staff & Guests
    Have your say on Coombe Abbey

    Staff & Guests

    • A new app has been launched to allow guests to check in and check out via your smartphone. This will also act as your keycard and room service can be ordered via the app to minimise contact with staff
    • Our team have been trained in Covid-19 and PPE is available to our staff
  • Check In & Check Out
    Reception Coombe

    Check In & Check Out

    • You can check in and out via our new app. You can request an early check in or late check out via the app at an additional fee (subject to availability)
    • Self check in kiosks are available within the reception area
    • Protective screens are in place at reception
    • Cashless payments only
  • Garden Room Restaurant
    food experiences at coombe abbey

    Garden Room Restaurant

    • Revised catering preparation and service procedures
    • Tables will need to be pre-booked
  • Meetings & Events
    Cloisters Meeting room set-up

    Meetings & Events

    • Single use items will be available upon request
    • Clear signage for delegates
    • Deep cleaning of all meeting rooms and AV equipment between clients
    • Bespoke proposals for your event with information on all protocols
  • Public Events
    2020 Events Banquet, Murder

    Public Events

    • Safety measures available upon request
  • Hotel Bedchambers
    Lady Craven room Coombe Abbey

    Hotel Bedchambers

    • A safety sticker on each bedchamber will be placed on door frames to ensure no one else has been in your room since housekeeping
    • Rooms will only be serviced after a two night stay if requested – please let our reception team know if you would like this option
  • Go Ape
Covid 19 certificate

We are pleased to announce that we have carried out a Covid-19 risk assessment and have demonstrated we are adhering to Government and public health guidelines.

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