We are open! Please click here to read about our safety measures and protocols.

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Keeping You Safe

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Keeping You Safe

Book with confidence

**Following the latest guidance from the UK Government, guests will be asked to wear face coverings whilst in public areas of the hotel, except for when dining with effect from Monday 3rd August until further notice.**

Keeping you safe

Here at Coombe, our guests are our priority and our staff have been trained to minimise contact to ensure you have a safe stay with self check in kiosks and a cash free environment. Our food will be carefully prepared with our trained chefs, grab and go options will be available and single use condiments. Thorough cleaning and sanitising throughout the hotel is scheduled on a regular basis with particular focus on high footfall and guest touch point areas. Our restaurant and meeting room layouts have been recalculated to reflect social distancing with safety stations with disposable items and information on protocols. Although we are adopting new measures adhering to Government guidelines, we are still committed to providing the highest level of service to ensure an enjoyable visit to Coombe Abbey.

Video courtesy of BRS Films

Reception Coombe

– Low contact with staff and other guests

– Room layouts to be amended to correspond with social distancing

– Thermal thermometers to check temperatures of staff and guests

– Reduced occupancy within the hotel

– Extra cleanliness & sanitising of all areas of the hotel

– Safely and carefully preparing food

– Safety stations with cleaning kits and disposable items

– One way systems in place

– Information outlining all protocols

  • Hotel
    Coombe Abbey Drone View

    Hotel

    • All areas of the hotel will have social distancing measures in place
    • Protective screens and sanitiser units implemented
    • Increased frequency of cleaning
    • Safety stations will be located around high footfall areas with disposable items and cleaning equipment for your use
    • One way systems in place where possible and the usage of floor markers for guidance
    • Clear signage in place
  • Staff & Guests
    Have your say on Coombe Abbey

    Staff & Guests

    • A new app has been launched to allow guests to check in and check out via your smartphone. This will also act as your keycard and room service can be ordered via the app to minimise contact with staff
    • Our team have been trained in Covid-19 and PPE is available to our staff
  • Check In & Check Out
    Reception Coombe

    Check In & Check Out

    • You can check in and out via our new app. You can request an early check in or late check out via the app at an additional fee (subject to availability)
    • Self check in kiosks are available within the reception area
    • Protective screens are in place at reception
    • Cashless payments encouraged
  • Garden Room Restaurant
    food experiences at coombe abbey

    Garden Room Restaurant

    • The restaurant layout has been reconfigured to allow social distancing
    • Revised catering preparation and service procedures
    • Tables will need to be pre-booked
    • Breakfast “Grab & Go” options will be available to guests
    • Afternoon tea will be served either in The Garden Room Restaurant, The Marquee or on the West Terrace. A takeaway option is also available for collection or delivery within 10 miles
  • Meetings & Events
    Cloisters Meeting room set-up

    Meetings & Events

    • Our meetings room layouts have been recalculated to allow social distancing measures
    • Single use items will be available upon request
    • Grab & Go food options will be available
    • Clear signage for delegates
    • Deep cleaning of all meeting rooms and AV equipment between clients
    • Bespoke proposals for your event with information on all protocols
  • Public Events
    2020 Events Banquet, Murder

    Public Events

    • Reduced numbers in place for each event to allow for social distancing per group
  • Hotel Bedchambers
    Lady Craven room Coombe Abbey

    Hotel Bedchambers

    • A safety sticker on each bedchamber will be placed on door frames to ensure no one else has been in your room since housekeeping
    • All non-essential items will be removed from rooms and will be available upon request
    • If you are staying for more than one night, your room will not be cleaned on a daily basis unless requested
  • Go Ape
Covid 19 certificate

We are pleased to announce that we have carried out a Covid-19 risk assessment and have demonstrated we are adhering to Government and public health guidelines.

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