05/01/21 – CLICK HERE FOR OUR UPDATED COVID-19  STATEMENT REGARDING THE RECENT LOCKDOWN ANNOUNCEMENT.

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Frequently Asked Questions

Everything you need to know in one place

Frequently Asked Questions

Everything you need to know in one place

COVID-19

From our updated policies to wearing face masks, discover the frequently asked questions about Covid-19.

  • What are your COVID-19 policies?

    You can find out more about our safety procedures and protocols by clicking here.

  • When will you re-open?

    We are currently closed and we will look to re-open on Monday 1st March 2021, subject to Government guidance.

  • What happens if I have a reservation between now and 1st March?

    You do not need to contact us as a member of staff will be in contact if you have a booking with us up until 1st March. Please note we’re unable to advise on bookings for after this date.

  • Can I make a booking now for post 1st March?

    Yes you can still make a booking with us for post 1st March on our website. If we are unable to re-open following Government advice, we will be in touch regarding your booking.

    Click here for room reservations

    Click here for afternoon tea and dinner reservations

    Click here for a public event tickets.

    We kindly ask that you respect and observe Government guidelines. More details can be found on the GOV.UK website.

  • Can I purchase food & beverages after 11:00pm?

    We are currently closed. Our bar and restaurant will close before 11:00pm to ensure guests are vacated once we re-open in order to follow Government Guidelines.

  • Is room service available after 11:00pm?

    We are currently closed. Our room service menu will be available to order after 11:00pm once we re-open in order to follow Government Guidelines.

  • Do I need to wear a face mask?

    All guests will need to wear a face mask in all public areas of the hotel until further notice unless you are exempt or you are sat at your table when dining.

     

  • Do I need to maintain social distancing?

    Yes, we require all guests to maintain a 2m social distance between other guests. There are floor markers around the hotel to help guide you.

  • Do I need to give my details for track & trace?

    If you have pre-booked your visit, we will have your details on file. We also have QR codes displayed in public areas around the hotel so you can fill out your details via the NHS contact tracing app.

  • Can I have a contact-free experience?

    We have implemented a number of changes at the hotel to help make guests feel safe. You can use our self check-in kiosks to minimise contact with staff or you can download our app where you will be able to check-in and use your smartphone as a keycard to your room.

  • Will you be extending vouchers due to COVID?

    Yes, if your voucher has been purchased directly through us and is due to expire up until March 2021, we will be able to extend it for an additional 6 months.

    If you have purchased a special offer voucher that can only be used between January – March 2021, we can extend the special offer voucher for the same corresponding period until the end of May 2021, subject to us re-opening in March.

    If you have a voucher from a third party website such as Buy-A-Gift, Red Letter Days or Virgin Experiences then you will need to contact them directly.

Accommodation

Get the answers you need to questions about room bookings, checking in or out and special requests.

Dining

Discover our frequently asked questions on dining and Afternoon Tea at Coombe Abbey Hotel.

Weddings

The answers you need for peace of mind on your special day at Coombe Abbey Hotel.

Public Events

Discover the most frequently asked questions about Coombe Abbey events and celebrations.

Other

Answers to Wi-Fi, pets, parking and everything in-between.

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